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Review by Jessie Mathews
I was having symptoms of strep throat and was directed by an advice nurse to come in as soon as I could. I was feeling way too sick to drive to Columbia Tech, so I drove to the Washougal office because I remembered that they take walk ins. I was fully prepared to wait as long as needed to be seen because I was feeling miserable. Upon walking in the door (which said that walk ins were welcome) I was told by the staff to sit down and wait while they ask the physician if she could see me. As minutes went by, I assumed that I would be seen and waited patiently. At least 25 minutes later, the receptionist tells me that they are still waiting on the doctor for an answer and that it was going to be a few more minutes. If they would have just told me they were too busy, I would have fully understood and left. If they would have checked me in but told me it was going to be a while, I would have happily waited as long as I needed to. But allowing a sick person to wait around for an answer until they get annoyed and leave is not acceptable.
Review by Andi Clive
If I could give this 0 stars I would. I set up an appointment for my son to have his one year vaccinations. After talking to the nurse, two medical assistants came into the room. One was named Oksana but I can't remember the other's name. She has blonde hair. They told me that my son needed 6 shots, but they suggested only giving him 3. I agreed to just have him get 3, and I'm glad I did. The blonde medical assistant made Oksana give the shots, and she was obviously new. Her hands were literally SHAKING with the needle in her hand while she poked my son. He bled excessively on his right leg and it looked like she bent the needle in his other leg. My son was in obvious pain. And if the shaking wasn't indication enough that Oksana was new, the blonde nurse had to point to where to give the shot on my son's leg. After that experience I decided I would not take my son back and scheduled an appointment with the Vancouver clinic in Salmon Creek, since they told me he needed to get the additional vaccines within two weeks. I took my son to Salmon Creek and before the nurse was about to give him his shots I told him he had had 3 the week before. The nurse at Salmon Creek then informed me that they can't give live viruses unless they're at least 30 days apart, or the patient can have a reaction. So, in addition to doing a very poor job on my son's shots, the medical assistants at the Washougal location gave us wrong information that could have led to my son having a serious reaction. In short, DO NOT come here. They do not know what they are doing.
Review by Makenzie Santon
Came here because I was having double vision. Doctor told me to put a wash cloth over my eyes and not use the computer that night. The next day I went to my primary doctor and she did a simple "follow the finger" test. Turns out my left eye wasn't moving correctly. Ended up being diagnosed with multiple sclerosis. I was brushed off by this clinic when a simple test could have shown I had something more serious going on. Very disappointed.
Review by Shannon Caseri
I love the Washougal Vancouver Clinic, the staff there is amazing and makes you feel like they genuinely care about you and your well being. I used to go to the Salmon Creek location, but glad I have moved to Washougal clinic. The staff is by far the best at this location than all the others. And my FNP is the best I have ever had! I travel 40 minutes to get the best care out there.
Review by Carrie Elder
Very professional and helpful. I found a new provider that I feel confident that I will be able to work with. The front desk went above and beyond in her service.