Reviews
Share your experience. Leave a Review
Review by David Picha
Office Reeked of cigarette smoke. Manager failed to inform me of the savings renting round-trip vs. one-way. 'Wouldn't give me a 10' truck, I had to rent a 15" truck. Call center was very good, corrected the issue, but it took several calls over 2 weeks to get a refund.
Review by Dmit B
Unprofessional and unpleasant experience. Avoid if possible. If you absolutely must use this location, demand to see all of their crazy policies (very different from other locations) in writing, and be prepared to call corporate office so that they can force this branch to adhere to U-Haul rules.
Review by NewScapePro
I had a really hard week since our movers lied to us and completely bailed on us day of our trip (never use Mcloughlin / Mayflower movers by the way). We had an apartment and office full of things that needed to be out of the way by Monday and no one to take it. We discovered the U-Boxes and decided to use them and just do the heavy lifting ourselves. It was cheap enough and not nearly as difficult as I thought itd be. The real reason I'm leaving this review is because Rick, someone I can only assume is the manager there, was unbelievably helpful during all this. He provided loads of insight, accommodated for us and was especially super kind in a very stressful time. He even went out of his way to ask if we needed help in ways that are definitely not expected of him by his employer. I'm hoping this amazing work ethic does not go unnoticed and Rick continues climbing the company ladder. Thanks again!
Review by Paul and Tara Preserve
Understaffed and slow service. Making an online reservation doesn't save any time or expedite the process. The only person working had NO personality. The 15' truck I received had 150,000 miles on it and was old and tired. It drank gas. Cost me $45.00 to refill the tank for a trip down to Boston and back to Portsmouth in a 15' van!!
Review by Hx T
I went 11 miles in a 10ft truck and had to put 4 and 1/2 gallons into it to bring it back to full. That about 2 miles a gallon. I know for a fact that they rig their gas gauges. i hope they get replaced by a uber/lyft type service