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Review by Dre Newkirk
I've been going to Theory for almost a year and this place is my go to dispensary The location is pretty easy and convenient to get to and there is always tons of parking. Every staff member I've encountered has been so friendly, and knowledge. They are willing to answer your questions not matter how big or small, and offer suggestions. They usually have a good selection and their stuff never disappoints it's always solid!
Review by Michael Quinn
Written: March 29, 2019 I've been coming here for four months now. I've tried about 4 other dispensaries and this is hands down the easiest to get to and least sketchy dispensary I've been to. When you first arrive there is plenty of parking and an easily identifiable front door. Have your IDs ready because you need to present them to a camera to be buzzed in (Don't forget to hit the button bellow the camera). This process may seem weird at first but after that you're golden. The selection is pretty light compared to other places, and some of the products are sourced from other dispensaries. They have certainly grown in the last four months I've been going but it is something to be aware of. They post the menu online WITH prices in PDF format which is nice to see before making the drive. They have a rotating weekly deal that is advertised in every menu they put out. On top of all that, they recently installed a new "point" system that works like any other "frequent customer" program. The staff have ALWAYS been willing to answer my questions (And I always seem to have new ones). As far as I know, this store does not do delivery or reserve ahead. Bottom line: If you are looking for a relaxed place to get your medicine and ask questions, check the menu before making the trip. Otherwise this is currently my go-to store and I only go to other dispensaries if I am looking for something specific that Theory does not have.
Review by Todd F
Update: Better service since I posted this review plus some nice deals! A nice, clean dispensary with pretty high prices but friendly and knowledgeable staff. Reason I give it two stars is that the customer service gets pretty atrocious when there's more than a couple people and a line is building up. If you're waiting in line, the cashiers will often give absolutely no indication they are aware anyone is waiting, and are happy to just chat and shoot the breeze with their customers for 10 minutes or more. It's one thing to be helpful and communicative, but not even taking time to acknowledge customers in line while you have a chat is not professional. EDIT: If the conversations I heard going on while I waited in line were related to the product or medical usage, it would be different. But when I hear instead conversations about weekend plans for five plus minutes while people are waiting, I don't appreciate that.
Review by Jesse B.
Friendly and knowledgeable staff. They know their products and are very good with recommendations. There is off-street parking at location. They are often very busy, expect to wait 30-40 min on average; first time patients without an appointment will be longer as you must meet with the pharmacist before going in to purchase product
Review by Michael Pellegrini
This place is great! I went in skeptical because this kind of place is new to me but I am sooo glad I did. The staff was very patient and they answered all of my questions. I have friends in Massachusetts so I travel here frequently so I will definitely be stopping in here again, thank you!