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Review by Emma Welton
They do very little to explain the stipulations of the membership and do not appear to care about customer satisfaction whatsoever. I went in the day I believed my new month of 4 adjustments started, but was mistakenly a day early. They charged me $10 on top of the $70 I already paid for the monthly membership without explaining that I was a day early and there would be an additional charge. I then canceled my membership, but still had a paid month left. My mother passed away after a courageous battle with metastatic breast cancer, so I did not go in for a few weeks. When I tried to return and use the last 4 visits I had paid for, I was rudely informed that my membership had already ended - even though there was a few days left in the month of November - and that my visits did not roll over. How does a monthly membership end before the month does? I was not told of this policy when I signed up, but she claimed it was in the paperwork. I said ok, but then tried to explain that I had lost my mother and that's why I hadn't been able to come in, hoping they would have some compassion and at least try to work something out. The receptionist showed zero empathy, basically told me tough luck and that I should have read the paperwork more closely. I take responsibility for not studying the policies more closely, but they really could do a better job of going over things at the time of sign up. Clearly all about the money, versus customer wellness. The chiropractors I saw did a fine job, but based on my billing and customer service experience, I definitely recommend you go elsewhere for your chiropractic needs.
Review by Alex Roppe
Great experience! I’ve been having problems with my lower back and hips lately. Finally had some time free today so I decided to call to see if they had any openings, luckily they did so I went in. Quick, efficient, informative, and best of all he got me walking again instead of hobbling. I would highly recommend! Very friendly and easy to talk to. He explains and walks through everything he does. Well worth it!
Review by Abby Leonard
I've had a great experience with The Joint! They are super convenient, and provide excellent adjustments, on top of being affordable. I would definitely recommend them to anyone looking for chiropractic care!
Review by Phil Buchanan
The price is amazing I use it regularly to get the most savings. Most importantly is the Dr and staff are very very good.Use the app saves time although never much of a wait. Enjoy!!!!
Review by Angie S.
Great place! Easy and convenient! Always feel better after visiting Dr. Steve!