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Review by Sean Pradia
Overpriced; Last product I purchased there had issues. I don't feel that they focus on customer service and satisfaction. Firstly, they're extremely overpriced. I can understand the main goal is generate revenue with profit, but come on. I had to tell them that they Hydrology9 is $200 online and other places, they had it at $250 Not only was it overpriced, but mine started leaking. They don't accept returns, which means I have to see if the Manufacturer will provide the customer service that they failed to provide. Save yourself money and time and head to the one on 8125 East 51st Street. They have 5x more inventory and amazing staff. - Response to the "Owner": Your stock is very minimum. So I doubt that was the real issue with the pricing. An Anti-Leak, Leak Resistant product shouldn't leak at all, especially straight out the box. I don't want help trying to solve an issue to a product that contradicts itself, I simply want a different product. I purchased from here before and planned on in the future, but not now. You failed at satisfying your customer. Which means you now lost a customer along with referrals. You continue to make money by keeping your customers happy. You take a hit to keep your customers happy, so that they continue to buy from you. You could easily take the product back, replace it with another product, and handle the issue with the manufacturer yourself. But instead you're so money hungry that you refuse returns. This will hurt you more than me. I have several options to get my money back, it might not be as easy as returning, but possible. I will go to a more customer service/satisfactory shop and let them take my money. You on the other hand, lost potential revenue.
Review by Heather McGrath
i went here to pick up a new glass for my baby beast v8 tank and some extra 18650 batteries. There was a new kid working and he had only been there since Wednesday (3 days).Jacob was extremely helpful and even though he didn't know all the answers to my questions he found someone who did. The shop had lots of options for everything and decent prices. My glass came with extra rings to go on the tank, which I think is cool. I will definitely go back here. Thanks guys! !!!
Review by Tiara Smith
I purchased one of the Smok sticks from here and I made sure to ask the employee who was helping me about their return policy. I was told to my face that they have a 24 hour return policy and that the device could be returned within that amount of time for any reason. After using the device I purchased for only a bit the next day, it started having severe leakage. Juice was leaking out of the side which I thought was strange. I called up to the shop to ask if it would be okay if I went ahead and returned it since I was told that I could if I experienced any problems with the device. I spoke to a girl who said “we don’t do returns for any reason.” But then she had to double check to make sure. A guy got on the phone and then told me that they don’t do returns. He asked what was happening and I told him about the leaking. He said “we can only fix it not return it. It’s probably the coil.” Which made me very angry because I was told I could return something and now I’m finding out something different??? All he said to that was “sorry. You should have known you wanted it because you bought it.” Um, correction, I wanted something that’s going to work. Not leak all over me. And the coil is brand freaking new. It shouldn’t be having issues if that’s the case. Another thing was, I asked to speak to the manager and the guy said he was the manager... but then when we were getting off the phone he said he needed to take my name and number so he could give it to the manager and the “head boss.”....... I thought you just told me you were the manager dude. I went in to the shop to see what was up because I was not happy with the devices defaults. I told them I wanted to return the device because I didn’t buy it to have it leak everywhere. Anyway, they were so “nice” to make snickering faces at me while I explained the issue. When I asked the “manager” if I could return it he wouldn’t answer any of my questions. He would only say “I’ll fix it.” And when I said I only wanted to return it and asked why the other employee told me I could make the return in the first place, he avoided answering the question completely. I eventually was able to make the return though after the whole thing could have been avoided. I’ve never had any issues with Staxx before this. It has changed my opinion of the place completely though. I used to think the employees were extremely friendly and nice, but when it comes to customer service and trying to make the customer happy... HA. All they truly care about is getting their money and making faces at the customer to make them feel belittled.
Review by Jess Ford
Great place in Broken Arrow to get smoking/vapeing accessories!! They have A fairly decent selection of all the different types of products they carry which is good for the size of the shop. The staff isn't afraid to walk over and explain products or show them to you which is also really helpful if you're just getting started or looking to explore other options.
Review by Kendra Eddy
Love this place! Everyone is always so nice, helpful and patient with me. I have a hard time making decisions so I ask a lot of questions and they are always take their time to answer and never make me feel rushed. They also carry higher nicotine levels in more brands than most stores and they're patient in helping me find a flavor I'll like.