Reviews
Share your experience. Leave a Review
Review by mario martinez
This place is wonderful!! Brand manager Heather was super helpful! I've never worn glasses and she made the process very easy. She made sure I was taken care of from the moment I walked in. Sales Manager Judy and Virginia were also so kind and friendly. The staff here is absolutely wonderful and I most definitely recommend 10/10. Thank you so very much ladies for everything!!!
Review by Kevin Salgado
Avoid this place at all costs.... Went here back in September because I needed glasses same day.... First off complete bait and switch, the initial quote they gave me was about $520 or so, way more than what I expected given their promotion. This was with $20 frames, imagine if I would've picked something a little nicer. Was told to come back at the end of the day, went back, not ready, after them giving me the run-around I was told they would have to ship them to me, so much for the same day BS Well today I called asking to have my prescription emailed to me, which I paid for, now I'm being told I have to drive 2 hours there to show them my ID so they can email me my prescription. Do not go here, complete waste of time, money, terrible customer service, bait and switch. Uncomfortably pushy sales tactics, terrible all the way around
Review by M. Hensley-Panlilio
...Beautiful, new, 3 month old store with a large selection of frames for every budget. Their location was very easy to find, and had very ample parking. The whole crew from virtual opthalmologist, to the 2 store managers, and all technicians, were so nice, and patient. I noticed each one,,,, go the extra* step to make sure, each of their customers were satisfied with their new glasses, before they left the store. This location will definitely get more organized as time goes by. Our family will be happy to recommend your store to our friends and neighbors.
Review by Shaneasia Baez
Terrible customer service. Called for a quote on eye exam and polycarbonate lenses.Spoke to three different employees and was put on hold for 15 min. Each time I asked for a price on an exam exam for single vision I was asked what time I would like to schedule my appointment for. Pressuring me to make an appointment when I don’t even have the information I need as a cash patient. I have my own frame, specifically stated I DO NOT WANT TO BUY FRAMES JUST LENSES AND EYE EXAM and again with “if you buy two pairs of glasses...” that’s not what I asked. Each person I spoke with gave me a different price. I worked in the optical business for many years and never have I heard of employees having lack of knowledge when it comes to their services. Glad I called before I walked in there! Will not be using their services.
Review by Larry W
This place is a rip off. The whole 2 for $59.99 is a lie. I just took my wife here and after her exam the guy said she owed $89.00 for the exam and had to pay $300.00 more for her glasses. $100.00 per frame. This place false has false advertising. Don't go here.