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Review by Carla Day
My recent appointment was as a returning customer. My first experience was great. The doctor was pleasant and thorough. The staff was helpful. Sadly that was not the case this time. This time, I had difficulty hearing the staff. Even after telling them I couldn’t hear or understand them several times, they made no attempt to face me or or ensure that I understood instructions. One of their machines was malfunctioning and I never knew what happened or why. Eventually, I was lead to an exam room with a woman on a tv screen. I had no idea that I was to receive a “virtual” eye exam. Once again, I had difficulty hearing and understanding instructions. I communicated this to the woman on the screen. About half way through, I just started guessing what she wanted to hear. I have zero confidence that this “exam” will give accurate results. I scheduled, with the intention of again, purchasing contacts and glasses. The whole experience left me frustrated and in tears. I did not buy anything. I couldn’t wait to leave. I was there for a hour and a half. I paid $90 for an exam that I don’t trust to give accurate results. I strongly feel that I should have been informed that I would have a virtual exam, prior to entering the room. This appointment was a fiasco! First time I have been frustrated to the point of tears over an eye exam.I will never go back!
Review by Kyra Richards
Tim was so great in helping me pick out my glasses! He was professional and personable. Delivered flawless customer service. I will be back!
Review by Karen Williams
Kudos to the caring, attentive, and professional staff. My young adult grandson purchased 2 pair today. He has Tourette’s and his vocal and motor tics were prominent while we were in there. Karen took care of us, and she treated him with the utmost respect. She didn’t give even the slightest hint that the repetitive slamming of his elbow on her desk, or his uncontrollable sounds, or his head/neck jerking bothered her in the least. It is uncomfortable for him to go out in public, and her calm demeanor really held his anxiety at a minimum. She helped him choose a second pair, and answered all of his questions. Plus a great price for 2 pair! I highly recommend this location for eyeglasses!
Review by robert stidham
Very slow and felt like their online advertisement was deceiving. Not very pleased! I will make sure in future to read ALL fine print. Very disappointed with the computer giving test! Not an actual human where i could hear and understand clearly. Insurance saves 0% actually $5.. Oh my! Buyer beware is my best advice😤..
Review by Ashley Gaston
This place is a joke. I had an appt @ 415 for only a contact exam. Finally after being moved from room to room (one being a "virtual eye exam" with a person on a television??) & sitting around for almost 2 hours I was given my rx only for them to tell me they don't have the trial contacts that they say are part of the $89 exam in & I would be getting a pair that are a lesser rx but "they'll be fine". I paid for what they told me I would receive on the phone when I scheduled...an exam & a pair to take home. Seemed like 1 girl was doing all the work. There were people still waiting when I left that were there before I arrived. I should have known...you get what you pay for. But I didn't really get all that I paid for & wasted 2 hours sitting around.