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Review by Madmartigan Kilmer
I have visited Snohomish Naturopathic Clinic several times over the past couple of years, and each time, I leave feeling well taken care of. I've been helped a number of times by Dr. Michelle Torrence, who is EXTREMELY wise and so so helpful - she takes time to explain (in depth) what's going on in your body and how they can help treat you. The only issue I've had is trying to reach them on the phone, but they are busy and their receptionist has fantastic customer service. So I can't really complain! I also highly recommend their Ideal Protein program. The ladies there are very kind, encouraging, and supportive when it comes to reaching your health and weight loss goals. Thank you, Snohomish Naturopathic Clinic!
Review by Judith M
Employees at the Snohomish Naturopathic Clinic are rude and have poor customer relationship skills. A month ago I arrived late for an appointment. I called the office from my car to let the office know that I was stuck in traffic. When I arrived (11.5 minutes after the appointment time), I went to the reception area to check in. There were three employees in the reception area all riveted to a conversation with another patient. After being ignored for a couple of minutes, the other patient looked embarrassed and referring to me said “Why don’t you wait on this other person? I’m not talking about anything important.” One of the three employees finally acknowledged me and told me that there was a rule about not seeing anyone who was more than 10 minutes late. Clearly I was going to be the patient that was going to be “taught a lesson” — otherwise why did the employees go out of their way to ignore me? I completely accept that it is my responsibility to be punctual for appointments and that I was 1-1/2 minutes beyond the 10 minute grace period. Unfortunately, this is an office where that rule seems to apply in one direction, since I waited nearly 15 minutes for a previous appointment. My understanding is that the practitioners are good, but I won't return to an office with rude front desk staff.
Review by Heidi sebastion
LOVE Dr Torrence...been going to her for years (I and my husband Joe)
Review by Mrs B Laverne
What a blessing it has been since our family started going here. It's been life changing since. Can't say enough good or positive things about it. Every doctor, and staff member here is upbeat, pleasant, respectful, and truly cares about bringing natural and no toxic healing to the mind, body, and soul. I was the one saying I'd never try acupuncture, but after reading and hearing positive outcomes I thought what do I have to lose. It was my last option besides enduring more pain, deformations or surgeries. Acupuncturist Johnathan is amazing! He's very professional and knowledgeable. Just another life changing experience for me. Our daughter has never felt better knowing all the sensitivities she has and allergies. Thank you for helping bring balance and healing to our families bodies. Even though it's a hit and miss you never give up on us and only see what's going on to get to the root of the matter. We are grateful for your help and expertise as we journey through our daily health needs and complications. 😊
Review by Jennifer Huda
I had been getting IV therapy an another clinic whose scheduling became erratic over the summer, so I came here to have a back-up with a more stable, established schedule to keep my treatment schedule consistent. Had that proved true, I may have become a regular patient instead of an angry reviewer. First, they will not accept an order from another office, even with bloodwork, and instead insisted I see their doctor and pay for bloodwork again. But the new "doctor" I saw didn't order the bloodwork. In fact during my visit I had to remind HER of the supplements she suggested. She seemed like a med student, not someone I would trust my longterm health with. The following week for my first IV appointment, I got a call just 30 minutes prior (as I was driving there) telling me that I indeed needed bloodwork and they could only do a push that day until the tests came back. While all this was happening, the person who does the IV and bloodwork proceeded to tell me a detailed story about her own foot injury, and how God had fixed her. I thought she was kidding, but I guess she confused sermon with doctor's office conversation. And for the record everyone, it's LYME DISEASE, not LYME'S. I scheduled out over a week to give the bloodwork time to come back so I could finally receive the IV therapy i need. I got a call but no message just yesterday from the office (too late to call back), and called in this morning, again AS I WAS DRIVING THERE, to confirm my appointment time, and they said the IV tech decided to take a vacation day and they couldn't see me. Had I not called in and made the effort that they could not or would not make, I would not have known. For twice the drive time and almost twice the cost, I expected a higher standard of care. If you expect professionalism, consistency, or affordable care, look elsewhere.