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Review by James Szabados
Do not buy your glasses at Sam’s Club, very poor customer service. I recently purchased a pair of glasses with progressive lens and had to take back to store three times I was told the frames I chose were improper for my prescription. I found another frame and they were more money which I had no problem paying the additional cost but explained to the Technician I had purchased two sets of clip on glasses which I no longer have the receipts for at Walmart because they were cheaper and requested if they could provide me with a new clip on sunglasses and her answer was do you expect Sam’s Club to pay for your clip on sunglasses. I told her yes because I purchased the clip on sunglasses not expecting to have to return my glasses to Sam’s Club because the prescription wasn’t proper She still was not willing to make any effort at all to assist me, she never even called the manager of the store to talk with him, she just said they won’t do anything for me.
Review by Laura Garcia
The elder lady with gray/blonde hair was very rude. Plenty of comments are in regard to this lady’s ill-mannered character. Why has her employment there not been terminated? She is obviously bad for business.
Review by James Turk
Always excellent service!! Very high quality lenses and the prices are even lower now. Plus they always stand behind what they sell, if you're not happy or need repair.
Review by Randi Carter
Horrible customer service and cheap frames and lenses. They don’t have a good designer selection, either! I would rather spend more to get better options and service. Won’t be going back.
Review by Mommabear Sunshine
I didn't think it was possible to have a bad experience at an eye exam, been doing it for 30 years, seems pretty simple, but yet...the women at the Southgate Sam's optical center managed to make it a terrible experience. The older white lady with the blonde/gray hair was rude and unprofessional to everyone that approached her including an elderly gentleman that was there to inquire about a warranty. She must of been raised by mean Rottweiler guard dogs, because that's the equivalent to how she treated people. Then Marie, who seemed nice initially, only to become argumentative and even downright disrespectful as the appointment went on. But aside from terrible customer service, what's really sad, is their "new" system and "new" lab they deal with now, doesn't give the option to order any type of the high index lenses if your prescription is stronger than -4.00. If you have a -4.25 or stronger and want better lenses other than the cheap heavy thick plastic, then better save your time and money and go elsewhere, because they can't do anything for you here. Sounds pretty dumb and unbelievable, right? Yeah, I thought so too. But that's what Marie told us, so guess what? I Called a different Sam's club and found out that Marie is just totally ignorant and/or incompetent because the other Sam's club Optical manager informed me that you can absolutely get high index lenses for strong prescriptions, at any location, up to a -10, with their new system!! Oh yeah, and good luck trying to get all the info you need to order lenses on your own from an online website because Marie acted like I was asking her to give up a body part when I asked for the PD# that's required to order lenses online. She wanted to argue over it. I had to ask to speak to the manager, and guess what??? The manager instantly said yeah Give her the PD# because they couldn't sell me the lenses!! Obviously she drives a broom stick to work!! How ya like those apples Marie?!?!? All that attitude, wasting time being mean instead of being helpful -which is YOUR job - and you were wrong after all!! Stop driving your broom stick to work!! Good riddance! First time here at this optical center and sure Won't ever deal with this location again!! And after seeing this is the 5th review they have and the other 4 were negative too, this place seriously needs some new staff!!