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Review by Robert Wicks
They were very patient and helpful. I was new here and had Rx from dentist and doctor sent in. One sent my last name in wrong so they had gottwn a duplicated account in their system, but quickly and patiently sorted it out when I asked about the status of the second Rx. I have primary and secondary insurance, and they explained that if I don't tell my insurances about each other it's only possible to bill one at a time. I was still able to get normal pricing with just one insurance billed and know how to resolve it for the future! On getting the Rx, the pharmacist was very thorough in describing how they are suggested to be used and what my options are there in. They went beyond the level of detail I've gotten for similar Rx in the past. Not sure if all the negative reviews are simply because of bad policy, but the staff here are very friendly and helpful in my experience!
Review by audrey joey
Very slow and bad service hope not gonna be sick again and need to go again to this place
Review by Craig Anderson
Tried calling about the status of a prescription phoned in the night before by my doctor. Got sent to voicemail after holding for about 3 minutes. Voicemail never returned. Went in to get prescription a few hours later. At first they said they didn't receive it. They then found it after I insisted it was there. It wasn't filled. Said it would take 30 minutes, but I had to get back to work. Went back 3 hours later - they again couldn't find the prescription. Had to insist that they had it. They then took 5 minutes to fill it, and at least 10 more attempting to enter it into their computer system, which apparently had been recently updated. First and hopefully last time I have to deal with Safeway pharmacy.
Review by allegra nee
I transferred here from Walgreens and was surprised at the fact that I couldn't refill my medication for 90 days at a time even though my insurance covers it. Was told it is against their policy when Walgreens has no problem doing it. Also poor customer service on the phone, I have missed my medication two days in a row now due to not being able to contact them via phone and traveling without my regular 90 day supple. As a former pharmacy technician, its clear they do not prioritize their patients or their patients time. Will be transferring back to Walgreens.
Review by Nan J
Horrible customer service