Reviews
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Review by Elizabeth Reynolds
This clinic is clean, modern, and well organized. The staff is friendly and prompt. I appreciate the professionalism by everyone and their willingness to help those in need. Reading all the "complaints" in this section, it makes me wonder how many of them were out just to get meds to get their fix.... This clinic is helpful to those who are truly sick and need help in getting healthy.
Review by Jennifer Poyer
I have been going to RGH Clinic for about six years. It is a group of doctors and for walk-ins, the kind of care depends on the doctor you see. Some are more conservative with medication than others, and there are some I flat out disagree with regarding some things, but all in all excellent patient care is usually the outcome. There have been times I waited for five minutes, and other times I waited for an hour and a half but the front desk staff is kind and courteous in every instance. The availability of urgent care docs for appointments (most times same day, when my kids wake up sick and I call at 8 a.m. to see if there is time available) is outstanding and one of the biggest reasons I love having RGH Clinic as an option. The doctors and nurses treat us well, always, even when I disagree with their assessment. They recently instituted an online check-in system for appointments, which has been pretty swell. The clinic as a whole does seem to really listen when I've had issues and they genuinely try to remedy the issue. I've seen the negative reviews here, and I understand, because there have been times where the experience wasn't great, but I encourage those people to talk to the clinic management staff to share their frustrations. I do feel like they are listening and the problems do seem to get addressed. There are doctors I prefer and one or two I tend to avoid, and I am happy to have those options. One small thing, if you go to the clinic during walk-in hours, especially during cold and flu season, the walk-in "appointments" fill up fast. Although you can't make an appointment for a walk-in time over the phone (you have to be physically present to reserve a space during the walk-in times), be sure to call first to make sure they still have openings. Once they fill the slots for the walk-in, you may be turned away if all the slots are already filled.
Review by brandie archer
Patient care is good but when it says walkin clinic is open till 9 it should be.. The hours should say" until we are ready to go home"Have gone in many times and they are closed.. Today they closed at 8 and then were rude when we told them their posted hours said 9. Hateful reception.. May just make the drive to Clovis, they are way more organized and polite
Review by Sarina Hernandez
Always provide my family excellent care. No complaints.
Review by Britt Downs
Always cancelling to reschedule at the last minute which is a huge inconvenience as well as long waiting time. Very impersonable experience with one of the doctors when I tried to tell him while prescribing my medicine that they have my name completely spelled wrong he said it doesn't matter. (Rude). Well it does matter when I go to the pharmacy and they ask for my name, and I would like my name to not only prenounced correctly but spelled as well.