Reviews
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Review by Alexander Borczynski
I was having issues with my wiper blades not functioning properly and went in to get it looked at. They told me the wiper blade motor and transmission we're broken and wanted to charge me $420 to fix it. I went to two other auto repair businesses to see what quotes I could get and was told my wiper blade motor was perfectly fine and didn't need to be fixed, just the transmission by both of them. Pep boys tried to rip me off for more money and I will NEVER recommend this business to anyone.
Review by Michaela Schwab
They took me in same day after calling at 5pm and received cooper adventure tour tires $98.99 from $131.99 per tire 4th free $60 mail in rebate 75,000 mile warranty cheaper than town fair and better quality tire. They also offer unlimited balance ,rotations, and roadside assistance all free
Review by Bethany Biron
I made an appointment for 2pm for four new tires and an alignmnet. 2 hrs later car was still in the same spot. It is now 530pm and I am still sitting here waiting for my car. No one seems concerned and just shooting the breeze in the shop This is ridiculous! I will never come back if this is the kind of service you get
Review by barbara quinlan
I have become a regular customer here 1. because they care and 2. because they do great work. 3. Reasonable price The mechanics go and service manager and staff go out of their way to make you feel comfortable. They make sure the car is safe and they wont fix what isn't broken. I work in retail and I have 4 cars and I wouldn't have them serviced any where else. I am actually a pretty tough customer, my husband doesn't like to come with me. But because of the kind of service I receive at Pep Boys in West Warwick, he doesn't mind coming with me because there is never anything to complain about. We generally visit at least twice a month and have been for about 3 years now. Al and Bob are great as is all the mechanics I have had the pleasure of dealing with. Try them and I guarantee you will be completely satisfied.
Review by Luis Jaramillo
Tip: when you go out there to get any type of customer service next time you need to be more specific about what your need or want because unfortunately those who give customer service have rules and guidelines to follow hence why if you go for an oil change expect to be waiting at least an hour or so because you're getting the full service witch includes a COMPLEMENTARY VEHICLE CHECK and TIRE ROTATION regardless what you getting done so if you just want straight oil service or whatever may be and just be in and out then you need to SPECIFY at Beginning what you want otherwise you going to be waiting till all the free complementary vehicle check are done