Reviews
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Review by Charity Cox
Dr. Bonner is great and I’ve been going to him for 4 years. But recently when we come in there is like a 2-3 hour wait even with an appointment. No point in making an appointment if you will wait the same time as a walk in. Office staff does NOT seem to ever be in a hurry to do anything.
Review by Megan Morgan
Don’t come here unless you’re prepared to wait at least an hour past your appointment time, and that’s just in the waiting room. Once they actually get you back you spend another 30-45 minutes waiting to see the doctor.
Review by Manda Fowler
Dr. Bonner was great, however his billing manager was horrible. I was charged upfront for labs even though my insurance paid 100%. I was told that they would refund the $$ when my insurance paid. I spoke with the lady over the billing and was told I already had a credit on my account from an earlier visit but she was waiting to hear from my insurance before they could process the refund. I got the same run around the 2nd time I talked to her. After that, she would not take my calls or return my calls. After 4 months of this, I reported it to my insurance and they told her to refund the money. I finally received a partial refund with no explanation of why it was not the whole refund. Once again, she will not take my calls or call me back. Very poor customer service from the billing manager.
Review by Katherine B
My review is four stars, because my first appointment with Dr. Bonner was scheduled for 0900, and I think I left the clinic at about 1300. He was very apologetic for the wait, and was happy to listen and let me explain my issues. Since then, I have been taking the 0700 appointment slots with Kelly Hardin, an APN. Kelly and Michelle, who did an absolutely stellar job at drawing my blood, are both fantastic. The check-in staff are always extremely polite, both in person and on the phone. I would recommend Mission Family Practice to anyone, provided they don't demand to see only the doctor every time.
Review by Mackenzie Rae Gross
I am currently waiting for my boyfriend to be seen with Dr. Bonner. His appointment time was at 12:45 (we showed up early to fill out paperwork) & it is now 1:45. I have to work at 3:00 & I am afraid that I am going to be late because of the SLOW response time of this doctor’s office. If you come here, expect to sit for hours...& expect people who show up an hour after you to be seen before you FOR SOME UNKNOWN REASON. The staff are not very friendly & there is no sense of urgency ANYWHERE within this office!! Anyways, we are leaving!! Just know that is terrible.