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Review by Maria McLaughlin
Only getting 4 stars because I haven't got my glasses yet, and I was just there today for the first time, otherwise they'd get a 5. They were efficient on the phone, and I got an appointment within a week. I waited only 5 minutes to be seen, and I was early. Staff was super helpful with sorting out insurance and knowledgeable about coverage. Eye doctor was really thorough and friendly. Overall great experience.
Review by Marybeth Cale
I had a terribly painful corneal abrasion and was able to get in immediately for help. The team is extraordinarily Intelligent and went above and beyond to ensure that I got the care I needed. So grateful to them!
Review by Cheryl W
Not a very well run business. I went here because the other eye doctors in the Hudson area had a one month wait and at the time I was 9 months pregnant and wanted my eyes checked asap. I took the first appointment. The two receptionists were pleasant. Which I was grateful for since the eye dr. was 45 minutes late. She gave me a few sample pairs of contacts and said that my vision may change due to pregnancy and I need to have my eyes checked again. I went to check out and the receptionist told me that my next appointment would be free of charge. I kept repeating, 'free?'. She assured me that it would be free because I had already paid. So I scheduled an appointment for after my delivery date. Unfortunately, I was out of town for that appointment so when I tried to call to cancel I could reach no one. No one picked up during the normal business hours nor could I leave a message. I had to actually call their sister office in Rhinebeck to try and reschedule. Apparently, the Hudson office had been having phone trouble for some time. At this point I should have just gotten my prescription and gone somewhere else, however, I wanted to give them a second chance. I should have gone with my gut. My next appointment was NOT free like I was told and in the end I paid $250. And the receptionist who was so kind before acted as if she didn't even know me when I went to pick up my glasses. They have a very small selection of glasses and you pay a fortune for a product and experience that is unprofessional. Take your business else where. Now I am only speaking to the Hudson office. I am not sure of how the Rhinebeck office is run as I have never been there.
