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Review by Ren Davidson
Staff that called were friendly and knowledgeable. My doctor told me to expect a week long wait for the phone call, but I received the call the next day. My equipment was delivered to my referring doctor’s office within one week. Appreciated the prompt delivery! Excited to start my treatment plan.
Review by Terry Bettendorf SR
I would highly recommend you use another vender for you respiratory company. I called to inquire about a prescription from the Dr yesterday and had to follow up every inch of the way where Hooks should have extended the follow up for me. I asked the question of who is the maker of the equipment they were providing me and the answer was "I do not know..." I insisted she knows and then was given the correct make name. I asked for the model # and replied " I don't know." Again, I insisted she knew. Then I got the model. This is not that hard it should easy. She was actually yelling at me.
Review by Kris Willetts
I went on vacation in June. The first night in Florida my CPAP broke. I called the emergency number on the label on the back of my machine and was connected with a man that sounded like he was stoned. Every sentence ended with "man" . "What do you need , man." When I informed him about my machine he replied; "We deal mostly with oxygen, man. You'll have to call the manufacturer, man." I spent 5 nights unable to sleep because of my severe apnea. Undoubtedly the worst 5 nights of my life and certainly ruined my 25th wedding anniversary trip with my wife returning to where we spent our honeymoon. Don't deal with these people. Kaup pharmacy has several locations and have supplied my equipment since then. It's worth the trip to Kaup in Ft. Recovery if you want dependable courteous service. "MAN" For any one that doubts the validity of this review be my guest to deal with this company and live your own horror story. I gave a one star rating because that's the lowest you can give. It's still too good for them.
Review by Amberadwn Payne
The gentleman that answers the phone is rude and just continues to transfer me to sleep central which in return directs me back to him at Hooks. It’s been 4 or so weeks just trying to get supplies. I have been feed up and here I am back on hold after I was told it was fine...ugh I am going to see if I can switch equipment suppliers if possible because this has been a very unprofessional experience
Review by Helen Brewer
I have received excellent service with kind people. Got my C-Pap equipment promptly and now my husband's walker. Had to ask Dr. to fill out in-depth form, but was Insurance's request! I am impressed with Hook's!