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Review by Peace Love
Mixed experience. It is important to know there is a set of big concrete stairs that must be navigated to enter the dispensary; this may be a barrier for some patients. The parking situation is abysmal (extremely difficult to procure), but if you are traveling by foot or public transportation it should not be an issue. The inside is very nice and clean. The product offerings are very good. If help is needed, they do not allow someone to join a patient inside the dispensary, but they will allow an adult with ID into the waiting room. I did not see a private consult area, but they may have one. There is an additional waiting area downstairs. The staff was friendly, but those we interacted with did not seem to be as knowledgeable (about product or procedure) as those we have interacted with at other dispensaries. We visited when the dispensary was not busy and were very disappointed by the process, which was not streamlined and took much longer than what we have experienced at other dispensaries. I encourage the staff and management to gain a better understanding of the medical needs of their patients. The long wait time, inability to have a helper in the dispensary, stairs, and lack of parking are unfortunate obstacles for many patients.
Review by Nicole Sunshine
Herbology was the first dispensary, aside from the one I work in, that I had stepped foot into and I didn't even make it on to the floor before I left in frustration. I waited over twenty minutes, which wouldn't have been an issue if five patients who came in after me hadn't been taken before me. A technician, who said nothing (until I got up to leave) even made eye contact with me each time he brought aomeone else back, then said all five were online orders. It was not only exceedingly rude that people who came in fifteen minutes after me went back first, it was so off putting I decided to walk thirty minutes to beyond/hello. Super disappointing, especially since you're the faces of Grassroots.
Review by Michael Tubens
The guys were really helpful today when I had an issue with my cartridge and sent me on my way a happy customer
Review by Philadelphia finest
I love this place a lot of help and really loving people I be there today
Review by brandi griffin
I love it here! Only dispensary with a loyalty rewards program!! The staff are nice and knowledgeable! Good variety of products!