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Review by Kimberly Dunic
I literally NEVER write reviews, but I really don’t want what happened to me to happen to anyone else. I had to switch pharmacies starting 2019 because my insurance no longer included Walgreens. (Which btw has been a great pharmacy.) So I set up my prescription to be transferred from Walgreens to H-E-B. Usually this takes like two days, it took a WEEK. Then from the time it transferred til the time they filled it took another week. Now I’be been out of my meds for four days and it’s making me physically sick. I finally got a notification this morning that it was ready for pickup so I swung by tonight to give them my insurance card and pay for the meds. The guy at the window takes my card and goes to enter the stuff. He keeps asking my name and date of birth and then he finally comes back and tells me to circle around and get back in line because he has to “mess with it some more.” I ask him what that even means and he says that “it’s not intereacting right.” Again, I tell him I don’t know what that means but I just pull around and wait in line again. Back at the window, he tells me that my card was printed in 2012 and I should’ve gotten a new one in the mail. I happen to be on the phone with my mom at the same time and she tells me nothing has changed since getting her new card. So I tell him and he says that the group or ID number probably has changed and there’s nothing he can do so I can either wait til they figure it out or fill it with Kroger since I asked him if I should do that earlier. I go home. Get a picture of the new card and call heb back to verify that the numbers are all the same. I read off the group number and he goes “yeah see that one is different.” Nope it was exactly the same so he’s like I guess I’ll call the insurance tomorrow but we don’t know how long it’ll be. Long story short, I call Kroger, they transfer the script, get my insurance info and fill the prescription in less than 30 mins. And they’re SO nice and helpful. And way cheaper. So I guess the moral is. Go to Kroger or Walgreens caus the guy that works at the H-E-B Pharmacy isn’t going to be much help.
Review by Ashley Seifert
Great customer service. The pharmacist was very friendly and helpful.
Review by Lindy Daniel
They always have what I need in stock and better priced than other local pharmacies in town!!
Review by Tadesse Fikre Teferra
Nice place, but expensive
