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Review by Shawn Bloyer
I am sad to say that I will be seeking another doctor for my Moms mental and physical health. I have had 2 situations now with them not taking care of prior authorizations and my mother running out of her medications and not being able to reach someone on weekends to take care of it. I even called the practice twice to let them know that she was running out or running low and asked for an equivalent and they never took care of it at all, calked the "emergency line" on 3/9 to ask to speak or call back from doctor, was told it was not life threatening and got hung up on... Patients should NOT have to go without their medications and doctors should take care of their patients health care, some where within the organization the ball is getting dropped all the time, one mistake is understandable and acceptable but to continuously have this happen is just plain wrong. So now my Mom has to go without her medication the whole weekend until I can call them in Monday when they told me it would be taken care of on Friday !!!! Will not refer them to anyone again other than dental....
Review by Regina Norris
Love! My mom just moved to Hagerstown so we gave it a chance. We didn't realize they had dental care also. She got great a great doctor and dentist! From phone call to check-out...no complaints here!
Review by James Collier
Friendly staff. Always helpful. I use the pharmacy and a blood lab in the building too. I really like my PA, and I feel like I am her only patient. They answer the phones quickly and I always get a good appointment time and date. No long waits either. All around good
Review by Anita Pole
Horrible customer service. My daughter was seen on the dental bus for a routine cleaning at her school. Not only did they violate HIPAA but when I called with concerns they were extremely rude.
Review by michael neikirk
Worse place I've ever been too..dr.atwall has allowed me too stay in pain and not return any phone calls or return a phone call over meds for a pinched nerve that made me sick...ordered and MRI jan 28 and I'm still waiting for the dr.atwall to follow threw with it...very disrespectful when i called too see what is going on because the pain is horriable and is all day everyday i was told to stop calling they will no longer accept my phone calls the doctor will call me when he feels like it and has time...3 months latter and I'm still waiting...dr.walker is no better not too mention there nurses suck...Susan and Kim the directors in charge of complaints have proven to be discriminatory and biast and shouldn't have the position they have....NEW PATIENTS BEWARE...cant count how many times I was hung up on told dont call back and this was not from just nurses I went threw the entire chain of command and even was treated rude and hung up on and pretty much had my complaint dismissed by Kim murdaugh the executive director...BIGGEST WASTE OF TIME AND SUCH A RUDE UNPROFESSIONAL STAFF...NOT TOO MENTION HAD MY RECORDS PULLED BY SOMEONE IN THE OFFICE WITHOUT MY CONSENT OR SIGNATURE.....ALL BEWARE OF THIS PLACE AND FIND ANOTHER DOCTOR