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Review by Grace Wall
Dealing with Family Fitness has been one of the most frustrating experiences, I don't know where to begin. I have had issues with the facility and the staff since I signed up: from dirty and broken equipment, to zero communication between staff members. It took me two months (after paying in full) for a personal trainer to finally get assigned a trainer, which I had to drive 35 minutes to another gym location to get. I was overcharged on multiple occasions, and had to file multiple disputes with my bank to get my money back. Now that I have decided to cancel I am being put through the ringer. I asked in February to cancel my membership, but was asked to give them two weeks to turn it around and fix things. I agreed, however after the two weeks nothing was changed. Now I am being charged 150 to cancel, and a late fee. I have called every week for the past 3 weeks to pay the bill, only to leave a voicemail, with no return call. The customer service and business practices are awful. I would not recommend this gym to anyone.
Review by haleigh burns
We went here for years. The staff was nice but the facility was not the cleanest (part of the reason we left). But it is very cheap and I never had a problem with the gym being to crowded!
Review by Richard Robinson
Nice place to get in shape. Great membership rate. Tanning, free weights, machines, treadmills, ellipticals, steppers, classes women's work out area and professional trainer. If you can't find something to like about this fitness center, you're not serious about getting in shape.
Review by Jacqueline McQueen
So let me tell you about this amazing woman named Emily that works at planet fitness. I called to cancel my membership due to falling on some hard times in life. She went out of her way and called corporate and they got it all figured out for me and plus some...people never realize the kind words and gestures that help people keep pushing on. Thank you again for employing such a beautiful person
Review by Julie Weinert
Every time I go into this gym, I see Shari at the front desk. Always friendly, always a smile. I hope the owners of this company realize what great employees they have in her and Emily, and give them both a raise.