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Review by Ruoxin Jiang
Dr. Wong was very professional and answered all my questions. She was very patient and let me try on many different brands of contacts until I found one I liked. Any issues I had were immediately fixed. When I told her one eye did not see as clearly as the other, she took me back to the room, ran some tests, and was quickly able to make the adjustment. The lady fitting glasses is very good too. I have a high prescription so the lenses are quite heavy. It took several visits to find a light enough frame and adjust it so that it wouldn't press down on my nose. The lady was very patient and made sure I was comfortable with my glasses. I know some other places the staff would be lazy to adjust the glasses and tell the customer to go somewhere else, but the people here are very responsible, patient, and skillful at adjusting glasses. I was getting both contacts and glasses, but I could only use my insurance for either frames or contacts but not both. Dr. Wong and other staff wrote down all the pricings for me, whether I get monthly or daily contacts, whether I get year supply, half year, 3 months, whether I use my insurance for frames or contacts, how much I pay after insurance and rebates, etc. It was hard to make a decision at first, but Dr. Wong and staff neatly wrote down all the pricings and helped me find the most cost-effective option. Anyways, the people here are very professional and I recommend this place to everyone.
Review by PAM KELLY
Dr. Wong was great, staff....Marybeth, not so much. I told her exactly what I wanted, but she did the opposite. She kept trying to up sale my contracts to the year supply. Very annoying! She needs lessons in customer service!!😡
Review by Gabrielle Wilburn
I knew there was a reason I wasn’t going to return back to this location and after my visit yesterday I will NEVER be going back. First of all, every time I call on the phone, they are super rude, try to rush you off the phone and interrupts you when you speak. The first time I called to schedule an appointment, they told me they would “call me back and schedule it”. They never called back. So I end up calling back to schedule an appt finally. My appointment was at 130. I arrived at 1. I really adore and love Dr.Wong but The “General Manager” Marybeth or Elizabeth something like that Definitely needs to take a class or two on Customer Service. I noticed the staff deals with customers of different skin tones differently. When I noticed people of a lighter or white skin tone they were greeted at the door very warmly. When I came in it was more like “ummm what can we help you with” like “why are you here”. My insurance is GREAT. I never pay anything when I go. And MaryElizabeth kept trying to tell me what my insurance covered when I know that my insurance includes my contact lens fitting. Then she kept trying to haggle me to buy glasses and a year supply of contacts when I told her SPECIFICALLY I want 6 months supply of contacts. That’s it. She then made it seem as though I could not select a different brand and color of contacts. By now the time is almost 3 o’clock. There is no reason an eye exam should take 2 hours. I had an important meeting afterwards and needed to go. I asked her about other colors (a chart for me to see) & that I needed to go. I was in a rush. She had NO urgency and actually moved EVEN SLOWER on purpose. I eventually ended up going to find the chart on my own. I hand her my card for payment & instead of placing my card in my hand, she placed it on the counter which REALLY pissed me off. I will definitely be buying my glasses frames somewhere else and going to another eye doctor. I really do LOVE DR. WONG but the staff here ruins. My entire experience was HORRIBLE. & I will not be returning & let others know how they treat people of color. There are WAY TOO MANY other eye doctors to go to in Houston. I would rather be going to a place where I am appreciated as a customer.