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Review by Michelle Alexander
They are always very nice and will help us quickly when we run out of water. Friendly driver and office staff. We highly recommend.
Review by Kevin Cochran
One of the worst experiences I've ever had with any business service in my life. Horrible customer service with a total scam business model that has a goal for customers to sign a rental contracts so they can keep billing a fee so that greatly exceeds the cost of a filtration system unit. Save yourself money and purchase a water filtration system yourself unless you want to be taken advantage of. If you want to speak with someone with zero integrity ask for Tom Rozum who boasts how customers have paid Culligan rental fees for years rather than purchase the filtration company. He explained they are just like a cable company! Great comparison because everyone loves cable companies so much right?? When I purchased my home two years ago I was stupid enough to re-sign the rental contract of the Culligan water filtration system. They actually never proofed that the previous owner had a rental contract or had already bought the system. After one year of renting, my credit card was stolen, and Culligan called because the rental charge wasn't going through. That's when I asked more questions and then they admitted I could buy out the system for $350 dollars, which they never mentioned the first time I met them. I responded to an email that is what I would prefer to do. Well I guess I never officially cancelled and they kept billing my credit card. At this point, I had already paid almost $600 in rental fees. I asked if them could they waive the purchase fee and cancel the rental contract they told me if I didn't either continue to pay the rental fee, purchase the system outright for $350, or have Culligan remove the system Tom Rozum threatened sending a creditor after me if I didn't comply. He also added how the previous owner had been renting since 2008 justifying his point. The only point he justified was how big of a scam Culligan is because they had already profited thousands off this one unit. He also claimed how they would take the 10 year old system and install it in a new customers home. I seriously doubt they would take a 10 year old system and install as "new" somewhere else. Out of principle, I made the last rental payment, cancelled my credit card out of complete distrust of them and had them remove the system that day rather than let Culligan profit anymore.