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Review by Rene Morten
Note: This pertains to the San Leandro location. Wow! Several good things to say but pricing broke the deal! First time in. Met by security with a kind welcome. Great start! Only a couple of other patients.... Asia, at the front, was eloquent! So kind and helpful. Genuinely friendly, as was Keith once I entered the shopping space. Very small shop with limited selection but I'm willing to bet there's likely something for just about everyone. Why a 1? PRICE! This is a medicinal only shop. I'm used to different treatment as a medicinal patron. I'm used to discounts, not penalties! Example: Select Weekender.... .3 grams in a disposable battery..... $34.99. $26.00 right up the road at Harborside with additional discount added at checkout. YIKES at $34.99! And no discount on top of it!! One review stated they include taxes in the price. Well that might constitute the high price but that wasn't the case. On a $180 ticket there were additional charges totaling $52.46 for TAXES and a $1.95 "privacy" charge???? I know, I know...... taxes are killing everyone and there's no cure in sight but seriously..... if this is a "medicinal only" location, can't we do a little better by the folks that are, literally, dying to get in?? Different shops, different products, new ideas, new people..... all that stuff is fun. I shouldn't feel like I've been hit by a stupid stick for spending money in your or any location. I sincerely wish you the best but I'll go ahead and drive just a little bit further for superior patient recognition in the pricing department.
Review by Jennifer Nelson
Let start by stating that the staff is really good, thoughtful and nice, the staff does deserve 5 stars. The reason why I am giving one star is because of poor staffing when the place is full. This was my third time at this place. When I walked in, two people where checking folks in and then when I opened the door, a reeeeeeeeeeally big line with only 3 people behind the counter. I thought that if the place was very busy, why have two people in front rather than have just one and have the other one expedite the line or at least act as an consultant for those that have no idea what they are doing there. But that was never the case. The issue also was because of the staff being friendly, there were a looot of conversations being taken left and right without no one acknowledging the fact that the line was big. I actually timed two girls just chatting away for almost 20 minutes and I had to stop the timer because I was leaving and they where STILL there after I left. I know that the place is small, but I would suggest to have consultants in the floor to make the customers decide faster what they want while they wait such as today. Specially like the girls that I am talking about because they seem to have actually drain the guy that was helping them. Is not fair to your staff and is not fair to people like me that I knew what I wanted and yet, had to wait in line for 45 minutes just because everyone decided to have conversations while 20+ where still waiting in line. When it was finally my turn, I was just upset with my whole experience that I had to tell the person helping me that it was very unprofessional how they were dealing the line. He of course was very helpful and nice, and got me out the door fast because he saw how uncomfortable I was being there for such a long time. Great inventory but I would definitely think of going there again if the service is still all over the place where they allow staff and customers have conversations like if they haven’t seen each other for more than 20 years. Add a cut out time or add consultants. A space that small cannot for the love of god have a 45 minute line.
Review by Angelica Webster
Nice, friendly place! Parking can be a little challenging (metered at front). Didn’t see a lot. Wish they gave a free roll upon your first visit. Apparently they give 10% off your total if you’re a new patient. My advice is check your let receipt before you leave. Otherwise, a good place to check out!
Review by Jacob Sanders
They usually have a good selection of the Select cartridges. Bud tender Jacob was very helpful.
Review by Joanna Roberts
Clean, nicely displayed signs stating what they had on hand; edibles, tinctures, loose buds and oils. Knowledgeable staff.