Reviews
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Review by Mark Thill
Needed a new phone and the associate noticed that we were paying an old plan. He upgraded us and now we pay less with more data. Really took the time to make sure we were taken care of.
Review by Daniel Gardner
Marshall is both knowledgeable and customer friendly. 6 stars if it was possible. Perfect example of what an employee should be.
Review by Michael Brown
Very unprofessional they never answer the store phone when I went in the store and asked why no one was answering the phone they claimed to be busy. So you can't answer the phone and say thank you for calling at&t can you please hold. So I spent 2 hours there don't know what they did something I didn't open an account went to Sprint better deals on the phones lower cost on the bill no problems was on there 45 minutes 5 lines out the door. Get home get an email from at&t saying thank you for choosing at&t withva contract/service agreement. I never started a contact or service with them. The email even has another employees name on it not the one I spoke with at the store..... I have contacted the fraud department and will also be contacting my Attorney about this matter. Even more unprofessional the manager reads all reviews and of course just like not answering the store phones they do not respond to their reviews. This store needs to badly be retrained In customer service. Starting with management followed by assistant managers then sales representative. Once management is trained properly then the chain will follow. Their excuse for not answering the phones is ( we was busy) the 2 hours I spent there I seen 8 employees two managers and only about 4 customers. If you claim your store is to busy to answer your phone as no one has answered over the last 4 months according to the reviews. Then hire someone just to answer the phone and take walk-in payments
Review by Sunnier Nebula07
Nobody is in a hurry to help any customers. Intelligence is very lacking in all but the managers. The managers are quick to help and very knowledgeable. The other staff is very ill informed and NOT knowledgeable. They had me pay my monthly bill very early AND pay off my phone installment plan, last visit, in order to upgrade my phone. They then told me that they had made a mistake, after taking $500 from me. And that I needed to pay an addition $200. That is a very expensive mistake that they would not refund. DO NOT trust any words spoken to you unless it is from the manager. I ended up paying $700 weeks and months earlier than necessary because of their mistake. And went to Walmart and received much better information AND service from their cellular retail employees and upgraded my phone at Walmart. The AT&T store is a place that I will avoid at all costs from this point forward. I DO NOT recommend paying them a visit and spending your precious time at this place. Go to Walmart and work with their cellular retail employees. They are MUCH more knowledgeable and have MUCH better customer service.
Review by Joshua Kindhart
Always helpful and friendly when I come in!